Mac & More is committed to providing authentic products, reliable support, and a smooth after-sales experience. This warranty policy explains the coverage, terms, and conditions applicable to all products purchased through Mac & More Bangladesh.

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1. Standard Warranty

Eligibility

• All products purchased directly from Mac & More (online or offline).

• Warranty duration depends on product category and manufacturer policy.

Coverage

• Manufacturer defects in materials and workmanship.

• Hardware malfunctions (as per manufacturer’s policy).

• Free repair or replacement of defective parts within the warranty period.

Exclusions

• Accidental damage (fire, water, drops, cracks).

• Unauthorized repairs or software modifications.

• Physical damage, cosmetic damage, or wear & tear.

• Accessories (charger, cable, earphones, cases, etc.).

Service Process

• Customers must present the original invoice and product packaging.

• Repairs/replacements are processed within the standard service timeline (usually 7–21 working days).

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2. Extended Warranty / Care Plans (If Purchased)

Eligibility

• Available for selected products at the time of purchase by paying an additional fee.

Coverage

• Extends the standard manufacturer warranty for an additional 1–2 years.

• Covers internal hardware issues as per extended warranty terms.

Exclusions

• Same as Standard Warranty.

• Accidental or intentional damage.

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3. AppleCare & Premium Plans

Eligibility

• Applicable only for Apple products (iPhone, iPad, MacBook, etc.).

• Must be purchased at the time of buying the device.

Coverage

• Hardware issues including logic board, display, battery, and internal malfunctions.

• Faster repair/replacement service compared to standard warranty.

Exclusions

• Fire, water, and accidental damage.

• Unauthorized repairs and third-party modifications.

• Accessories.

Service Process

• Customers must bring the device + box (no need for accessories).

• Replacement or repair within the committed service time.

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4. General Terms & Conditions

1. Warranty Activation – Must be registered at the time of purchase with invoice.

2. Authorized Service – Warranty is valid only at Mac & More or authorized service partners.

3. Non-Transferable – Warranty applies only to the original purchaser.

4. Data Loss Disclaimer – Customers are responsible for data backup before service.

5. Final Decision – Mac & More reserves the right to determine warranty eligibility.

6. No Liability for Extra Damages – Mac & More will not be responsible for indirect, incidental, or consequential damages.

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How to Claim Warranty

1. Visit any Mac & More service center or authorized partner.

2. Bring the device, original invoice, packaging, and a valid photo ID.

3. Service team will inspect and confirm warranty eligibility.

4. Repair or replacement will be provided within the service timeframe.